For any return and exchange, please contact us at first. Returns or exchanges without prior application are not accepted.


We accept returns within 30 days of purchase if the product is in brand new condition (unused and in its original packaging). We can't accept returns of even lightly used products. Return shipping costs are not included.

If you're having trouble getting your cat to use your new product, please reach out to our care team at Our cat behaviorist has some great tips to help you and your cat.


30-Day Risk Free Guarantee

We offer a 30-Day Risk Free Guarantee on any item purchased through If you are not satisfied with your item, please contact us within 30 days of your original purchase date and we will be happy to assist you with a refund. For assistance with refunds or cancellation of your subscription, please contact us at


Eligible returns must be:

· Unused & unaltered

· In the original packaging

· Returned with product tags intact

· Returned with original paperwork or invoice


Eligible returns must be shipped to the mailing address provided by our support team within 7 days of our reply to your return request. Refunds will be issued for the purchase price only, all refunds will be processed back to the original method of payment within 5-7 business days from the date your refund is scheduled for processing. Your refund will be scheduled for processing upon receipt of your return.  We are unable to offer refunds on the original or return shipping charges.

PetOneCat reserves the right to deny a return if the item or product does not comply with this Return & Exchange Policy. Items that do not meet policy standards may be rejected and returned to you.


Refund & replacement requests will be considered for products that have arrived damaged. You must notify PetOneCat of a damaged product within 7 days of confirmed delivery by emailing (“Damage Request”).

Please submit your Damage Request through the email address used to make your original purchase, and include the corresponding, valid order number. Our support team will assist you with the next steps.

Return Address

Please contact our team at before sending back, we have several warehouses and will direct you to the correct return location.